Senior Manager


  • Kuala Lumpur
  • Not Stated
  • Anywhere

Industry: Secretarial firm

Key Responsibilities:

  • To attend meetings independently whenever required to do so even on the rest day and public holidays and/or out of town.
  • To ensure strict adherence to internal policies / SOPs by team members.
  • To identify and highlight potential risks to Senior Managers and Directors and recommend / take appropriate actions when necessary.
  • To ensure timely billing (including the capture of all OPEs incurred) and collections.
  • To ensure best practice of corporate governance and compliance with statutory/regulatory requirements.
  • To ensure that all clients’ documents/records are properly filed in the statutory records at all times and to perform proper housekeeping of clients’ records.
  • To participate in recruitment interviews /exercise.
  • To conduct trainings or facilitate trainings as and when required/requested.
  • To meet potential clients and prepare proposals and quotations for new clients/prospects.
  • Providing timely dissemination of information / messages from Senior Management to team members.
  • To assist/support Senior Manager and Directors in their absence.
  • To ensure acknowledge receipt of client’s request /queries/correspondences within 24 hours and answer not later than 2 working days.
  • Provide guidance, leadership and supervision to team members.
  • Communicating the criteria and KPIs of the respective positions to team members.
  • Managing and measuring performance of team member.
  • Guiding and developing team members in attaining professional competence.
  • Effective utilization of team resources.
  • Training & development of team members, identifying relevant trainings inclusive counselling of team members.
  • Consultation with CEO, Directors and Fellows Managers.
  • Coordination & Communication with other Divisions.
  • Assist Directors in the implementation of strategies and policies of the CS Division.
  • Providing timely feedback and conveying staffs concerns/ requests to Senior Managers and Directors and possible solutions.
  • Business development – securing new clients and seeking business opportunities.
  • Managing Client Relationships – maintaining good rapport with clients.
  • Ability to achieve Client Satisfaction & Retention
  • Assisting in Cross Selling Other Company Services
  • Providing deliverables to clients according to the scope of services.
  • Providing technical advisories, solutions and anticipate clients’ needs.
  • Able to seek opportunities to bill
  • Ensuring fees quoted are guided by the adopted fee guide and / able to recover time costs.
  • Any other tasks as and when assigned by Management.

Requirements:

  • Must be at least an ACIS or possess equivalent qualification.
  • Must have at least 6 – 7 years relevant working experience.
  • Must have supervisory experience or had managed a team/group with at least 5 – 8 staff members.
  • Familiar with Companies Acts, Bursa Malaysia Listing Requirements, CS Guidelines and other related laws and regulations
  • Must possess good communications skills, able to work independently with leadership qualities/skills as well as a good team player
  • Strong analytical and problem solving skills
  • Good command of both spoken and written English.
  • Familiar with Companies Acts, Bursa Malaysia Listing Requirements, CS Guidelines and other related laws and regulations.
  • Good interpersonal skills and able to work as a team.
  • Good sense of urgency and able to work under pressure.
  • Able to identify and demonstrate clear comprehension of customers and organizational needs.
  • Punctuality
  • Have a high sense of responsibility, accountable and does not allow personal or organizational issues interfere with fulfillment of customers needs.
  • Committed and result-driven.

To apply for this job email your details to kaliangp@yahoo.com