Industry : Corporate gifts and services
Report to : Sr Operations Executive
• To handle and process the daily redemption files received including providing good customer service to clients and their customers.
• To print dockets, raise GRFs, key-in GRNs, pick-up reports and liaise with warehouse closely to ensure smooth fulfillment process.
• To monitor delivery turnaround time by courier and update client.
• To liaise with the courier agent and client’s customers in respect of any fulfillment matters that may arise.
• To liaise with suppliers to ensure on-time delivery of stocks, to meet timely fulfillment.
• To liaise with suppliers in respect of defective items that need to be repaired or replaced and follow-up closely thereafter.
• To liaise with Procurement Dept in respect of discontinued /problem items
• To prepare post-program analyses/reports, etc. for the clients and to verify any reports required for approval by the Senior Operations Executive.
• To provide good service and maintain cordial working relations with the clients.
• To prepare the necessary materials for meeting clients in respect of the operations and mechanics of client’s programs.
• To perform any other duties that may be assigned from time to time.
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