Responsibilities: • Manage the requirements of the Safety, Quality and Environmental Management Systems. • Monitor the health and safety performance in the Account and actively implement plans to improve. • Maintain good employee relations. • Manage staff performance levels. • Implement staff management policies & procedures. • Ensure that all staff on the account are motivated and performing to the best of their abilities. • Develop existing & potential new business & additional services. • Liaise with clients or sales staff as appropriate. • Single point of contact with client representative-Maintain positive customer relationships. • Responsible for incident reporting and investigation activities in accordance to client requirements. • Respond efficiently & effectively to customer complaints - Primary ownership for issue resolution within the account. • Ensure effective administrative procedures & policies are implemented throughout the business. • Ensure contract control sheets & site specifications are up to date. • Cost analysis and pricing, once off - quotations and liaise strongly with Project Managers and Vendors. • Manage the financial performance of the Account. • Manage administration and overheads of area within budget. • Ensure individual contracts are managed within budget. • Assess & plan for future needs - Achieve profitability and growth budgets. • Facilitation of all hard and soft services operation within the allocated facility / premises. • Monitoring and ensuring that all services are delivered according to agreed SLA / KPis within the approved budget. • Financial management of the account assigned contract with budgetary controls. • Ensuring that all process are documented, adhered to and enforced without failure, and to ensure that the account team follows these procedures. • Ensuring cost-effectiveness of procurement processes with excellent negotiation skills with vendors. • Ensure asset management and inventory management processes are followed. • Ensure procedures around vendor management and contract management are adhered to. • Energy management / reduction initiatives across facility as well as utilities management, and the implementation of Environmental standards & Programs. • Conducting audits and inspections for facilities-related matters for allocated premises. • Project management of facilities-related projects such as improvements & renovations. Requirements: • Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree, Engineering (Environmental/Health/Safety), Finance/Accountancy/Banking, Business Studies/Administration/Management or equivalent. • At least 5 year(s) of working experience in the related field is required for this position. • Preferably Managers specializing in Finance - General/Cost Accounting or equivalent. • Excellent communication skills. • Strong management / problem solving skills. • Excellent Computer Literacy. • Flexible & Adaptable. • Ability to work in a dynamic environment. • Knowledgeable and experienced in a manufacturing environment. • Dependable team player. • Experience in budget management and financial analysis. • Liaise with clients and service providers at all levels will be required. therefore, sound communication and negotiating skills are essential. • Enthusiastic & self-motivating and have the ability to handle multiple tasks in a customer focused environment. • Drive and adaptable to ensure that challenging targets are met. • Have a strong knowledge of Facilities Management - and be technically competent. • Required language(s): Bahasa Malaysia, English
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