Location: PJ
Serves as an infrastructure technical expert representative across infrastructure teams including Network, Midrange and Mainframe servers, Domain, Exchange & Datacentres, clients, and the information technology industry.
Suggests alternative technical solutions to meet client requirements more efficiently with greater reusability and longer life.
Promote and co-ordinates technical knowledge harvesting within the organisation.
Defines, communicates and enforces Support standards within the team with ITIL best practices.
Analyses and evaluates new technologies before proposing to clients.
Plans technology refresh programme and meets its timelines and budgets allocated.
Manages multiple technical teams within budgets allocated.
Tracks and identifies new opportunities to improve our methodology and training offerings.
Offers technical support across practices in offering definition and positioning of technologies.
Handles difficult personnel situations directly, using appropriate discretion, HR advice, and respect for the individual.
Assists in strategic sales efforts from a technical perspective.
Consistently delivers high-quality services to our clients.
Promotes us through speaking engagements at industry conferences and involvement in local business organisations.
Professional qualities
Leadership
Achieves excellence in all areas of business.
Champions change and can effectively manage the implementation of new ideas.
Teamwork
Reinforces team approach throughout development efforts.
Supports and solicits input from team members at all levels within the organisation.
Client Management
Communicates effectively with clients to identify needs and evaluate alternative technical solutions and strategies.
Continually defines ways to increase customer satisfaction and deepen client relationships.
Maintains lasting client relationships.
Ensures that we consistently deliver superior technical solutions and support to clients.
Organisational responsibilities
Innovator Development
Participates in all programs and enforces all policies relating to performance evaluations and career development planning.
Mentors key technical staff.
Creates an environment where Innovators can successfully achieve professional career path goals.
Manages the development of technical managers and senior technical managers.
Internal Operations
Reviews status reports of Technical Managers and Senior Technical Managers and addresses issues as appropriate.
Enforces standard policies and procedures.
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