Industry: Secretarial firm

Key Responsibilities:

• To ensure strict adherence to internal policies / SOPs by team members.
• To identify and highlight potential risks to Senior Managers and Directors and recommend / take appropriate actions when necessary.
• To ensure timely billing (including the capture of all OPEs incurred) and collections.
• To ensure best practice of corporate governance and compliance with statutory/regulatory requirements.
• To ensure that all clients’ documents/records are properly filed in the statutory records at all times and to perform proper housekeeping of clients’ records.
• To participate in recruitment interviews /exercise.
• To conduct trainings or facilitate trainings as and when required/requested.
• To meet potential clients and prepare proposals and quotations for new clients/prospects.
• Providing timely dissemination of information / messages from Senior Management to team members.
• To assist/support Senior Manager and Directors in their absence.
• To ensure acknowledge receipt of client’s request /queries/correspondences within 24 hours and answer not later than 2 working days.
• Provide guidance, leadership and supervision to team members.
• Communicating the criteria and KPIs of the respective positions to team members.
• Managing and measuring performance of team member.
• Guiding and developing team members in attaining professional competence.
• Effective utilization of team resources.
• Training & development of team members, identifying relevant trainings inclusive counselling of team members.
• Consultation with CEO, Directors and Fellows Managers.
• Coordination & Communication with other Divisions.
• Assist Directors in the implementation of strategies and policies of the CS Division.
• Providing timely feedback and conveying staffs concerns/ requests to Senior Managers and Directors and possible solutions.
• Business development – securing new clients and seeking business opportunities.
• Managing Client Relationships – maintaining good rapport with clients.
• Ability to achieve Client Satisfaction & Retention
• Assisting in Cross Selling Other Company Services
• Providing deliverables to clients according to the scope of services.
• Providing technical advisories, solutions and anticipate clients’ needs.
• Able to seek opportunities to bill
• Ensuring fees quoted are guided by the adopted fee guide and / able to recover time costs.
• Any other tasks as and when assigned by Management.

Requirements:

• Must be at least an ACIS or possess equivalent qualification.
• Must have at least 4 – 5 years relevant working experience.
• Must have supervisory experience or had managed a team/group with at least 3 – 5 staff members.
• Familiar with Companies Acts, Bursa Malaysia Listing Requirements, CS Guidelines and other related laws and regulations
• Must possess good communications skills, able to work independently with leadership qualities/skills as well as a good team player
• Strong analytical and problem solving skills
• Good command of both spoken and written English.
• Familiar with Companies Acts, Bursa Malaysia Listing Requirements, CS Guidelines and other related laws and regulations.
• Good interpersonal skills and able to work as a team.
• Good sense of urgency and able to work under pressure.
• Able to identify and demonstrate clear comprehension of customers and organizational needs.
• Punctuality
• Have a high sense of responsibility, accountable and does not allow personal or organizational issues interfere with fulfillment of customers needs.
• Committed and result-driven.